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Post Intemediate Reading
Good Communication
Why
Communication is Important?
Communication is a
process of sending and receiving information among people. Humans communicate
with others not only by face-to-face communication, but also by giving
information via the Internet and printed products such as books and newspapers.
Many people believe that the significance of communication is like the
importance of breathing. Indeed, communication facilitates the spread of
knowledge and forms relationships between people.
It is no doubt that communication plays a vital role in human life. It not only helps to facilitate the process of sharing information and knowledge, but also helps people to develop relationships with others. Therefore, the importance of communication cannot be underestimated. Every day, we communicate with a lot of people including our families, our friends, our colleagues, or even strangers. We should learn how to communicate effectively to make our lives better.
The Pmpact of Poor Communication
The following are some
of the effects you may encounter at work due to poor communication:
1. Cause Misunderstanding
Misunderstandings arise
when each individual has different understandings and perceptions and is unable
to equalize each other's perceptions. This could be because the two individuals
who communicate with each other have different backgrounds and thoughts. It
could also be because the delivery or the form of the message is not quite
right so that it creates a different perception.
2. Cause Misinformation
Misunderstanding also
leads to receiving misinformation. If misunderstandings persist and there is no
justification, someone will continue to carry wrong information. This
misinformation can lead to other problems that will lead to improper work
results.
3. Give a Negative
Impression
Messages that are not
well received by the recipient of the message can have an impact on the
appearance of a negative impression on the sender of the message.
4. Triggering Conflict /
Disputes
The negative impression
that sticks for too long on each individual who experiences misunderstandings
will damage interpersonal relationships. If you have this, the problems that
are actually technical have led to problems of a personal nature. Problems like
these tend to be more difficult to solve.
5. Stretch Social
Relations
If there are already
disputes, it is likely that the disputing individual relationships will
automatically stretch if there is no immediate settlement. Also, if
communication is no longer effective, a person may become more reluctant to
communicate with one another. As a result, social relations become tenuous.
6. Triggering the Ongoing
Conflict
The prolonged conflict
due to stretched social relations is the last and most dangerous result that
can arise simply because of poor communication problems.
Communication Failure
Factors
After knowing the
success factors above, of course we also need to know what makes the
communication we do fail. Some of the factors for communication failure,
including the following.
1. The message is
difficult to understand
Messages that are
convoluted or twirling without a clear core idea will make it difficult for the
communicant to understand and lazy to understand the message made by the
communicator so that communication can fail. This is very often experienced by
those who are not used to communicating with other people. Therefore, use
effective and efficient messages!
2. Negative perceptions
Negative perceptions of
the communicator will affect the reception of messages made by the communicant.
Therefore, try to eliminate these negative perceptions, especially by showing
good behavior. Thus the image of the communicator can have a more positive
impression. Of course, only a good image without really good values is also
unethical because it can be seen to deceive the communicant. So in essence, be
a real good person.
3. Not confident
Communicators who are
not confident, look very nervous, and so on, it is very difficult to make the
audience feel at home listening to the communication made by the communicator.
As a result, the message will be more difficult to catch and cause the
communicant to not understand the message properly. Therefore, communicators
should have sufficient self-confidence. Self-confidence can be honed by
practicing or by communicating more.
4. The level of
closeness of the communicator and the communicant
The distant level of
the relationship between communicators and communicants can hinder
communication. For example, if you just met someone and that person says some
things that make you have to pay a certain amount of money or effort to do it,
you are less likely to want to follow this because you are worried that you
will be cheated and so on. In the case of group communication, group closeness
is also influential, as we can read in the theory of group communication
according to experts.
5. Communication
disorders
Communication disorders
such as unknown physical disabilities, sound sources that interfere with the
communicator's voice, etc. can be one of the causes of communication failure by
the communicator. Therefore, the choice of media, time, and so on must be
considered properly by the communicator so that there are no communication
disturbances that could interfere with the communication carried out by the
communicator
6. Languages are not
the same
As mentioned in the
previous section, language plays an important role in communication, especially
oral communication. If communication is carried out using different languages,
there is a high probability that the communication will fail. Therefore, the
communicator must ensure that the language used by the communicator and the
communicant is the same. This is one of the factors that influence group
communication to fail.
How to fix a ommunication that is not going well?
1. Pay attention to
non-verbal communication.
Body language can imply
that you understand what people are saying, through how you see, hear, move,
and react to the people around you can mean something more than just words.
2. Find the best way to
communicate.
Everyone has different
choices of how to communicate, for example, there are people who prefer to
communicate by sending email, but others prefer to pick up the phone and talk,
send short messages, even use social media sites or instant messages to convey
something. Understand the person you are trying to contact and use the method
they are used to, for example if you call someone several times and are always
on voicemail, but the person is actually always quick to respond via email,
then switch to email instead.
3. Pay attention to
tone of voice.
The problem that occurs
if we are accustomed to using email or social media sites is very difficult to
understand someone's tone of voice. It's easy to understand pushy or angry
sentences, so avoid using exclamation points in emails and if you are angry or
upset it is best to take a few minutes to cool off before replying. If possible
meet in person to avoid misunderstanding.
4. Pay attention to
grammar.
Always correct whatever
you type, if you are not good at detecting errors, use a spell check or have
someone proofread your email.
5. Review what you
hear.
Don't forget to review
what your colleague or boss said by focusing on the important points of what
they said, this will give both parties an opportunity to clarify if there is
confusion.
6. Lastly, never stop
to improve.
Effective communication
is about skills that must be practiced constantly. Observing how others respond
to your way of communicating as a clue for improvement.
_______
Sources:
http://routecommunication.com/why-is-communication-important-to-human-life.html
https://pakarkomunikasi.com/faktor-keberhasilan-dan-kegagalan-komunikasi-wajib-diketahui
https://www.urbanhire.com/blog/bagaimana-cara-memperbaiki-kemampuan-komunikasi-di-tempat-kerja/)
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